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Customer Analytics & Intelligence
SAP Launches Generative AI Copilot “Joule”
Contact Center & Omnichannel
NICE Introduces New Integration Hub, Makes CXone Available on Azure
Amazon Pledges to Invest $4BN in Anthropic, Becomes Its Primary Cloud Provider
Workforce Engagement Management
The Latest BIG News from Zoom, Cisco, Oracle, & Salesforce
Cirrus Becomes the Latest CX Vendor to Launch a Copilot
CRM & Customer Data Management
Salesforce Inks Agreement to Acquire Airkit.ai
Cisco Snaps Up Splunk for $28BN in Major Data, Observability, and Security Play
ServiceNow Augments Its Customer Service Management Platform with GenAI
Oracle Bets Big On Contact Center Generative AI, Releases a Slew of New Features
Theta Lake Launches Smart Capture for RingCentral Contact Center
Infovista Appoints New CEO as Its C-Suite Restructure Continues
Quadient Acquires Daylight Automation, Releases Inspire iForms
Zoom Debuts a Workforce Engagement Management Suite
Acqueon Receives Amazon Connect Ready Partner Designation
Salesforce Makes Layoff U-Turn, Intends to Hire 3,300 New Employees
The Latest BIG News from Salesforce, Avaya, & HubSpot
