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Contact Center & Omnichannel
‘GenAI is Key for Process Automation Success’ – Automation Anywhere Survey
Twilio Reveals GenAI-Powered Tools at SIGNAL Event
Journey’s Biometric Authentication Tech Added to Avaya HCS
LiveVox Grows North American Base via Jenne Partnership
Zoom Reveals Contact Center Customer Numbers
NICE Reveals Huge Customer Wins
Five9 and Sandbox Banking Expand Partnership
The Latest BIG News from Salesforce, Clari and Gartner
Customer Analytics & Intelligence
Qualtrics’ AI Insights Tools Become Generally Available
CRM & Customer Data Management
Clari to Roll Up Groove, Bolster Its Revenue & Analytics Platform
A Week of Good, Bad, and Ugly News for Salesforce
The Latest BIG News from RingCentral, Five9, 8×8, and UiPath
8×8 Blames CPaaS Troubles for Revenue Miss
Talkdesk, Dialpad, and Zoho Crack the Forbes Cloud 100 List
Five9 to Snap Up Aceyus for $82MN
RingCentral Announces CEO Change, Unveils a New CCaaS Platform
