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Customer Analytics & Intelligence
Twilio Teams Up with AWS In the Name of Predictive AI
Contact Center & Omnichannel
62% of Customer Service Channel Shifts Are “High Effort”, Finds Gartner
CRM & Customer Data Management
SAP Pours $1BN+ Into Generative AI Startups
Ascensos Saves 375 Hours a Week Using Calabrio ONE
Workforce Engagement Management
The Latest BIG News from Zoom, Microsoft, Cisco, & AWS
How the Talkdesk and eGain AI Initiative Modernizes CX Expectations
Uncategorized
Qualtrics Brings Generative AI to “Every Part” of Its Platform
Salesforce Makes Service and Sales GPT Generally Available, Reveals Pricing
Cisco Continues Its Layoffs, with Webex a Reported Victim
AWS Releases New Routing, Analytics, and Chat Capabilities for Connect
Microsoft Launches Sales Copilot, Makes Many More CX-Related Announcements
Customer Engagement Platforms
Customer Experience Tumbles Down the C-Suite Priority List, Finds IBM Research
Zoom Struts Into the Workforce Management Space
The Latest BIG News from Salesforce, AWS, 8×8 & Gladly
Sendbird Releases “the First No-Code Generative AI Chatbot for Web and Mobile Apps”
Gladly Snaps Up Thankful, Launches AI & Automation Platform
