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Workforce Engagement Management
IKEA’s Contact Center Agents Become Interior Design Advisors
Uncategorized
Momentive Appoints New CEO, Revives the SurveyMonkey Name
CRM & Customer Data Management
Salesforce Announces AI Cloud – with a Lofty Price Tag
Contact Center & Omnichannel
Verint Announces Open CCaaS Platform at Verint Engage 23
Customer Analytics & Intelligence
Oracle Unveils a Generative AI Cloud Service
ServiceNow Adds Generative AI to Its Virtual Agent Solution
Microsoft Releases New Contact Center Use Cases for Copilot
Big CX News from Genesys, NICE, Verint, & Twilio
NICE Offers Its Speech-to-Text API to Contact Centers for Free
AWS Demonstrates How to Augment Lex With Generative AI
New Innovations Added to Adobe Experience Cloud
Verint CEO Talks $21MN Customer Win, SaaS Momentum, & ChatGPT
Cisco Brings Generative AI to CCaaS, UCaaS, and Security
Zoom Launches New EU Privacy Features
Twilio Introduces Generative AI for Service, Sales, & Marketing Teams
Sprinklr Enjoys CCaaS Success with a Land & Expand Strategy
