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Contact Center & Omnichannel
Cognigy Enters the Agentic AI Conversation, Promises to “Outperform” Anything Else on the Market
CRM & Customer Data Management
Zoho CEO on Freshworks’ Layoffs: “This Is Naked Greed, Nothing Less”
Uncorking the Secrets Behind Jackson Family Wine’s Digital CX Transformation
Zendesk Continues to Experiment with New Pricing Strategies
The Latest BIG News from Freshworks, Sprinklr, Afiniti & Shopify
Essential Technologies Shaping the Future of Contact Centers
Afiniti Files for Bankruptcy, A Warning to the AI CX Industry
Sprinklr Appoints Rory Read as CEO, Scraps Its Co-CEO Strategy
8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal
Biden’s “Time Is Money” Initiative: What Does It Mean for the CX Industry?
HubSpot Confirms Cacheflow Acquisition, Gains “Expertise” in Billing and CPQ
Customer Analytics & Intelligence
Puzzel Agrees to Acquire AI Insights Specialist Capturi
Forrester Report Predicts GenAI Will “Displace 100,000” Agents
Event News
Avaya at Gitex 2024: Key Takeaways
InMoment Targets Customer Feedback with new AI Active Listening Agents
Optimizing Your AI Agents for CX Success
