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AI & Automation in CX
From AI Hype to Honest Advice: Why 8×8 Says the Next Phase of CX in 2026 Is About Outcomes
Zoom Launches AI Companion 3.0, Expands its AI Strategy
Stop Guessing: Use Context to Deliver Personalization That Converts
Will Your CFO Approve Agentic AI? The ROI Framework CX Leaders Need to Secure Investment
Marketing & Sales Technology
The Visibility Crisis: Why You Need Generative Engine Optimization Now
Why Talkdesk Says CCaaS Is Dead – And Why Customer Experience Automation Is Next
Contact Center & Omnichannel
The BPO Wake-Up Call: A Complete Guide for CX Leaders
Customer Engagement Platforms
Samsung and Amazon Deepen Partnership to Deliver Seamless Shopping Experiences in UAE and Saudi Arabia
Why Enterprise CX Leaders Don’t Trust Generative AI Alone
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Salesforce’s Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications
From 600 Complaints to 40: How Simplyhealth used Agentforce to Transform CX with AI
CRM & Customer Data Management
How to Choose a Journey Orchestration Platform in 2026
Chime’s Approach to Treating AI Like Human Agents and What Buyers Can Learn
Security, Privacy & Compliance
ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment
Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI
