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CRM & Customer Data Management
ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering
Contact Center & Omnichannel
Confident CX Starts Here: Navigating the CCaaS Market with CallTower and Inoria
Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations
Zendesk Says It’s Time to Move Beyond Outdated Contact Center Metrics
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
Event News
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation
Amazon Starts Offering Customer Service in Sign Language
Customer Analytics & Intelligence
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities
Why Legacy CCaaS Pricing Is Broken and What’s Next
Krisp Asks Court to Toss Sanas Claims, Launches Countersuit
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
