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AI & Automation in CX
Adobe CEO Steps Down After 18 Years as AI Rivals Close In
Adecco Targets Majority AI-Driven Revenue in Expanded Salesforce Agentforce Deal
Customer Analytics & Intelligence
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2026: The Rundown
Zendesk Moves to Acquire Forethought, Expand Agentic Service Capabilities
CCW Europe research finds Omnichannel Is Stalling, And AI Isn’t Saving It… Yet
Big CX News from Salesforce, Zendesk, NiCE & AWS
Contact Center & Omnichannel
RingCentral and Spectrum Showcase AI-Powered RingCX and AI Conversation Expert at Enterprise Connect
ServiceNow and Cohesity Partner to Deliver Real-Time Recovery for Enterprise AI Agents
Oracle’s CX Growth Lags Despite AI-Powered Cloud Surge
Krisp Launches Customer Accent Conversion for Global Contact Centers
RingCentral Unveils AIR Pro at Enterprise Connect: Next-Gen Voice AI for Customer Engagement
Five9 Expands Partner Ecosystem to Orchestrate the Multi-Agent Contact Center
UJET Introduces Agentic Experience Orchestration to Simplify Agent Workflows and Unify CX Systems
Amazon Connect Wants to Kill Call Deflection as a Success Metric
NiCE Launches Agentic AI Platform to Accelerate Contact Center Automation
Security, Privacy & Compliance
OpenAI Acquires Promptfoo to Embed Security in AI Agents
