ServiceNow Acquires Hitch

Sandra Radlovački

The acquisition aims to enhance employee experiences and boost workforce planning

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ServiceNow Acquires Hitch

ServiceNow has acquired Hitch, a skills intelligence and talent platform.

The acquisition will see Hitch add new skills insights to the Now platform that will enable organisations to provide their employees with learning and development opportunities.

By doing so, companies can improve their workforce planning and close any talent gaps.

Gretchen Alarcon, Vice President and General Manager of HR Service Delivery, ServiceNow, said: “If skills are the new currency for business, insight into these skills is critical to driving talent retention and adapting to evolving business needs.”

“But skills management has historically been siloed, with numerous point solutions and fragmented processes that don’t work together.

“With Hitch, ServiceNow will streamline skills intelligence on a single platform to help business leaders match employees with meaningful work.”

Hitch uses AI and ML capabilities to identify which employees are best suited for projects based on their skills and interests.

ServiceNow will first integrate Hitch into its Employee Workflow solutions, with plans to embed the offering across its entire portfolio, including its Cloud Call Center solution.

Hitch CEO Heather Jerrehian said: “AI-powered skills intelligence is the foundation for the future of work. Joining forces with ServiceNow allows us to scale our skills and talent mobility solutions across a global ecosystem of business leaders, managers, and employees. Together we will make work more meaningful and purpose-driven for employees and deliver better business outcomes for companies.”

Elsewhere, ServiceNow has recently strengthened its contact centre capabilities in form of a series of innovations that empower agents.


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