The value of Business Process Outsourcing (BPO) companies has grown significantly, particularly in the contact center and customer experience landscape.
After all, BPOs offer organizations an opportunity to rapidly expand and augment their teams. Moreover, BPO leaders help CX teams build strategies for enhancing customer loyalty and leveraging new technologies, like AI.
With the opportunity to outsource various processes to experts and global teams, companies can streamline everything from managing technical resources to administration.
What’s changed? Scale, for one. Technology, for another. But also: the bar. Companies aren’t just looking for cheaper support anymore. They’re looking for strategic partners. They want BPO companies that bring AI, automation, multilingual fluency, vertical knowledge, and enough operational flexibility to shift with customer behavior in real time.
This guide provides a snapshot view of the leading vendors in our BPO Marketplace, covering everything they’re doing to change the future of customer service.
The Top BPO Companies
The Top BPO Companies: Strategic Partners for Growth
The value of Business Process Outsourcing is growing, particularly in CX. The market for customer experience-focused BPO is expected to reach a value of $296.29 billion by 2033. But not every vendor is focused on the same things.
This list concentrates on the providers supporting enterprise-scale service operations across retail, finance, healthcare, travel, and tech, managing voice, chat, email, social support, and digital transformation.
What sets the top BPO companies apart isn’t just price or headcount. It’s the ability to make CX feel consistent, even in wildly inconsistent environments. The right language, tone, and resolution, every time, at scale.
Accenture
Accenture is far more than a process outsourcer, it’s a customer‑experience transformation partner. Its managed‑services platform, SynOps, orchestrates finance, customer support, procurement, marketing and HR workflows with embedded automation, analytics, and generative AI.
With a team of experts located across multiple countries, Accenture can assist organizations in accomplishing a range of goals, whether they’re focusing on digital transformation or compliance and security. The company also works with a host of ecosystem partners, ranging from Adobe and Salesforce to SAP, and has earned awards for its BPO solutions.
What helps Accenture stand out among top BPO companies is the scale and structure of its offerings. Its Reinvention Services unit merges strategy, tech, consulting and operations to accelerate CX‑oriented transformation in complex environments.
Genpact
Evolving professional services firm, Genpact, ensures companies can take advantage of cutting-edge technology and human resources to tackle everything from sustainability to security and compliance.
With Genpact, businesses get a leader in insights-driven BPO, delivering in-depth insights through comprehensive analysis and reporting services.
Genpact’s services address various use cases, from extensive automation to generative AI development and management. The company also offers support with supply chain management techniques, risk and compliance efforts, and sourcing and procurement strategies.
Genpact is also helping companies operationalize AI: through outcome‑based models and measurable impact rather than seat‑based FTE billing.
Teleperformance
Multinational company Teleperformance is one of the top BPO companies, focusing on supporting companies with advanced digital technology at scale. Serving 95 countries, speaking more than 300 languages, and employing roughly half a million professionals, it has a huge footprint.
Solutions available from the company range from BPO services for customer journey management, digital automation, AI, and even leveraging the metaverse.
The organization also offers specific solutions for companies managing hybrid and remote work teams. Plus, there are specialized services for recruitment, interpretation and translation, collections, and visa and consular services.
What’s grabbing attention in 2025 is how Teleperformance pairs people with AI. Its interaction analytics platform uses generative AI and NLP to deliver near-real-time insights that empower frontline agents to act faster and smarter.
Concentrix
Specializing in digital customer experience, Concentrix helps companies design, develop, and deliver comprehensive customer experience strategies.
The organization combines technology-infused and analytics-led operations with comprehensive customer journey mapping.
Concentrix also offers a range of BPO solutions, covering everything from automation to digital engineering and data analytics to generative AI. These solutions grew stronger after its Webhelp acquisition.
With its wide selection of experience design, trust, safety, and compliance solutions, Concentrix ensures businesses can build and maintain the right strategy in the customer experience landscape without compromising on regulatory guidelines.
Plus, the organization can also offer specialist solutions for management consulting and organizational excellence.
Alorica
One of the largest business process outsourcing companies specializing in customer service, Alorica works as a customer experience partner for companies worldwide.
The company’s solution architects build customized blueprints leveraging a network of data applications and cloud-based digital tools. Plus, they take a robust approach to diversity and inclusion.
Serving companies across 17 countries with more than 115k employees, Alorica assists organizations with everything from understanding the voice of the customer to building customer loyalty. It can also support organizations with unique needs in all industries, such as FinTech, Health and Lifestyle brands, and technology providers.
In the first half of 2025, the company reported record growth and multiple awards for its AI-forward CX offerings. Its proprietary platform, evoAI, recently received the Globee Disruptor Award and AI Breakthrough Award for conversational AI that’s built around empathy, tone, and natural language awareness.
TTEC
Another of the top BPO companies concentrating on the importance of exceptional customer experience, TTEC delivers services to local and global businesses alike.
What makes TTEC stick out? Its dual operating model: TTEC Engage designs and manages customer-facing experiences, while TTEC Digital builds platforms, AI systems, analytics and orchestration to power them.
With over 23 years of experience in CX and digital transformation and over 2,000 employees, TTEC promises robust solutions to businesses. It can also offer services in over 25 languages.
TTEC’s outsourcing services cover everything from customer care and customer acquisition as a service to specialist CX for startups.
Its team can assist with fraud prevention and detection, back office support, CX analytics, and contact center technology integration, winning awards worldwide for its comprehensive approach to customer success.
HGS
HGS, or Hinduja Global Solutions, is a digital customer experience leader recognized by analysts like Gartner.
The company specializes in the development and delivery of next-level technology and customer service strategies while it also has expertise in autonomous CX, helping clients to deliver consistent interactions at scale that are personalized to consumers.
The services offered by HGS cover everything from extensive analytics and automation to cloud management, IT staffing, and modern “digital” CX.
The company even offers solutions for companies looking to implement generative AI capabilities into their omnichannel customer service strategies. It even introduced HGS Agent X, a proprietary contact‑center platform featuring built-in AI Knowledge Assist.
HGS invests heavily in “globally local” CX, meaning delivery teams that combine strategic regional insight with enterprise-grade governance and security. Plus, HGS partners with leaders like Amazon Web Services, Microsoft, and Genesys.
Sutherland
Promising to assist companies in making digital experiences more “human”, Sutherland Global defines itself as a business process transformation company.
The organization offers a wide range of solutions to suit all business needs, from experience-led digital transformation services, to the implementation of AI and analytics into business strategies.
Sutherland uses a combination of highly-trained staff and digital technology to ensure companies can comprehensively assess and upgrade their CX strategies.
As enterprises demand more proactive CX (think issue prediction, sentiment analysis, seamless channel-shifting), Sutherland leans into consulting and design labs to blueprint transformation paths.
The organization also builds its own technology and platforms, tuned to address the common requirements of modern CX teams, such as its “Sutherland Cognitive Knowledge Engine”.
Tech Mahindra
Specializing in the development of blockchain technology, and innovative ecosystems, Tech Mahindra operates as part of the “Mahindra Group”.
The company serves businesses from a huge selection of industries, including communications, healthcare, life sciences, and banking. The organization’s broad range of services includes solutions for all forms of innovation and business growth.
Companies can access data analytics, generative AI, and artificial intelligence solutions, as well as telecom product engineering and network services.
For CX operations, Tech Mahindra even offers services tuned to experience design, constructing omnichannel strategies for serving consumers, increasing sales, and improving brand loyalty. Importantly, Tech Mahindra has invested deeply in vertical relevance, especially retail, telecom, and BFSI, applying industry-specific workflows to CX outsourcing.
TELUS International
TELUS International, or TELUS Digital as it now prefers, has evolved into one of the top BPO companies for CX-focused brands.
In 2025, they partnered with Zendesk to weave their Fuel iX generative AI platform into live customer support deployments, driving real-time agent guidance, sentiment-based response suggestions, and accelerated incident resolution.
The company promises end-to-end service innovation, assisting organizations with the design of experience solutions, strategy, and more.
Businesses can leverage TELUS International services for everything from CX process consulting to UI/UX design and managing omnichannel customer experiences.
Additionally, TELUS offers access to support and advisory services for things like workforce management (WFM), innovation ideation, intelligent automation, and data annotation.
Transcom
Designed to support rapidly growing brands, investing in next-level digital transformation, Transcom is one of the top business process outsourcing companies for CX development.
The company ensures organizations can tap into the latest transformational solutions for customer service management, ranging from generative AI to enterprise workflow automation.
With 29,000 specialists across 50 centers in 21 countries, they support clients across 33 languages and verticals like ecommerce, telecom, utilities, and fintech.
Their value lies in blending digital tools, like conversational AI, agent-assist platforms, analytics, with human judgment and real-time CX advisory. For fast-scaling brands, especially in ecommerce and tech, Transcom offers flexibility, proven outcomes, and a partnership mindset.
Conduent
Conduent is recognized as a Leader in Customer Experience Services by ISG and NelsonHall, fueled by a combination of AI, analytics, automation, and deep vertical expertise in healthcare, government, transportation, and finance.
Its Customer Experience Management (CXM) services include omnichannel customer support, claims processing, membership services, and QA-rated voice/chat operations, all engineered for measurable outcomes.
The company supports specific industries too, like healthcare, transportation, and government, focusing on customer experience, digital payments, human capital management, and healthcare claims.
Conduent specializes in automating and streamlining workflows, enabling organizations to improve customer experiences and operational efficiency.
Its solutions include digital platforms for customer care, payment processing, claims management, and human resources.
Konecta
Konecta, formed from the merger of Spain’s Konecta and Italy’s Comdata, has emerged as one of the world’s top BPO vendors in CX services. With approximately 120,000 staff across 26 countries, it serves major clients in telecommunications, banking, utilities, and energy, offering multilingual, multichannel support in 30+ languages.
The brand focuses on helping companies to deliver outstanding services with a combination of comprehensive knowledge and leading technology solutions.
Alongside CX management solutions for marketing, sales, and customer care, Konecta also supports businesses with business processes, and the implementation of innovative AI technology.
In early 2025, Konecta launched a strategic three-year partnership with Google Cloud, migrating 100,000 employees to Workspace and certifying 500 engineers in scientific cloud and AI platforms.
This fuels new GenAI offerings, from automated virtual agents to personalized self-service, powered by Google Cloud’s Customer Engagement Suite. Also, Konecta work alongside brands as a digital marketing agency, provider of cloud services, and CX consulting team.
IBM
When enterprise teams think of the top BPO companies for CX transformation, IBM often tops the list. In April 2025, it was named a Leader in the Gartner Magic Quadrant for Finance & Accounting BPO, reinforcing its position as a trusted partner when CX overlaps with financial processes.
The company’s BPO and consulting services focus on assisting companies to rethink and optimize their operations in various areas. IBM can assist companies with streamlining supply chain operations, marketing, and talent recruitment.
For CX leaders, IBM delivers end-to-end contact center capabilities with an experience-led co-creation strategy, assisting companies with things like implementing AI solutions into self-service journeys, increasing agility in resolution management, and more.
Also, IBM provides access to in-depth analytics and reporting for business decision-making.
Wipro
Wipro blends human-centered design, automation, and deep process consulting into one unified service. Enterprise buyers know Wipro for simplifying complex customer journey ecosystems while reducing cost-to-serve and boosting loyalty.
At the heart of its CX play is a structured transformation path: companies start with journey mapping, layered with intelligent channels like conversational IVR and unified agent desktops equipped with real-time sentiment analytics.
Wipro’s CX approach is designed to deliver seamless support with thoughtful handoffs and consistency across digital and voice.
Morover, Wipro can even aid companies in the management of back-end operations and administrative processes. The organization has innovative solutions for data management too, such as data operations insights as a service.
Infosys
Focusing heavily on the customer experience landscape, Infosys has developed a range of platforms, tools, and services to help drive companies towards CX and digital transformation goals. With nearly 60,000 employees globally, it blends scale with sector-specific process fluency.
The company supports businesses in defining and developing digital business operations models. Plus, organizations can also leverage guidance and support with AI implementation. For CX leaders, Infosys even ensures businesses have the resources they need to reach their SLAs.
Infosys’ comprehensive approach to business process outsourcing also includes a range of “acceleration” services, for things like Agile DevOps, cybersecurity, and Metaverse development.
Lastly, there are innovative solutions for companies leveraging blockchain and the Internet of Things (IoT).
Foundever (Sykes Enterprises)
Delivering omnichannel contact center solutions and robust digital transformation strategy support, Foundever is one of the top business process outsourcing companies concentrating on CX.
With around 170,000 employees across 100 countries, the firm manages over 9 million customer interactions daily in 60+ languages, supporting global brands in retail, tech, financial services and more.
Promising assistance with every stage of the customer journey, the Foundever team delivers everything from right-shorting solutions to human-centered CX strategy development. Through its #CXforGood initiative (via Foundever.org), the firm invests in reskilling community talent and using CX as a force for inclusion.
Plus, the company can assist organizations with implementing new technologies into their ecosystem, such as automated workflows and AI.
Cognizant
American multinational information technology and consulting company Cognizant supports businesses in modernizing their technology stack, reimaging processes, and transforming experiences.
With Cognizant, companies can apply the benefits of modern engineering and technologies to their business processes. The organization even has its own skilling platform.
Services offered by the brand include everything from Cognizant Neuro, a solution intended to help businesses take advantage of end-to-end business automation, to AI solutions.
In 2025, Cognizant unveiled a major partnership with Salesforce, integrating its new suite of customer and operations transformation services, helping enterprises scale AI-augmented agents and real-time customer resolution.
Plus, the customer care solutions offered by the organization help companies connect with clients across channels, authenticate interactions, and boost employee experiences.
Tata Consultancy Services (TCS)
Global leader in IT services, Tata Consultancy Services, is one of the top BPO companies specializing in technology innovation and business growth solutions.
TCS’s CX framework is built around Cognix-led Consulting, combining journey mapping, maturity benchmarking, and automated omnichannel delivery across voice, chat, and dispute resolution. All framed by rigorous governance and forward-thinking data optimization.
The company serves organizations from a range of industries, helping them to leverage custom-made solutions for everything from LLM (large language model) development to cyber security solutions.
Alongside offering businesses a range of products and platforms for business management, TCS also provides end-to-end consulting solutions to organizations and support with skilling and upskilling teams.
Atento
Atento has spent the last several years evolving from a traditional CRM/BPO player into one of the most compelling top BPO companies for CX-first transformation. With around 150,000 employees across more than 13 countries and serving over 400 global clients, Atento brings scale and depth, as well as a human-touch strategy backed by AI.
In 2025, the firm doubled down on business transformation outsourcing (BTO), positioning AI and automation as core to its value proposition. Serving over 400 clients worldwide, including those in technology, telecommunications, and finance, Atento takes a flexible approach to BPO. The company also leverages data science, digital marketing, and intelligence to help increase sales.
With Atento, companies can discover new ways to engage customers, automate and streamline repetitive tasks, and analyze essential business metrics.
Hugo
Hugo is a fast-growing BPO aiming to reshape the way companies approach customer experience.
The company focuses on complex, high-touch CX workflows that require more than scripted responses, blending human judgment, AI tools, and product knowledge to deliver on customer requirements at scale.
Hugo’s model covers both B2B and B2C brands, from global enterprises – like Meta, Google, Bytedance, and Faire – to fast-growing start-ups, such as Outschool and Topicals.
Every agent completes a rigorous onboarding program through the in-house Hugo Academy. With this approach, Hugo claims to maintain high service standards while rapidly scaling teams when needed and adapting to evolving client needs with built-in surge capacity.
In 2024 & 2025, Clutch recognized Hugo as the fastest-growing CX outsourcing provider in the world, citing its consistent delivery across customer support programs and complex workflows.
The Top BPO Companies for Team Augmentation in 2025
There’s no shortage of vendors out there promising to “transform the customer experience.” But the top BPO companies we profiled here made the cut because they’ve proven their ability to deliver, adapt, and thrive under pressure.
Some are massive global players. Others are more focused, fast-moving, and niche. But they all bring something meaningful to the table: real people, real tools, and real results.
For companies still struggling to make the right decision, CX Today has the resources to help, trusted insights, context, and comparisons to help teams narrow down the market.
Whether you’re deep in vendor evaluations or just starting to get a feel for the space, these resources will help guide the next step:
- Read the reports: Read our latest BPO and CX trend reports. They’re packed with data, vendor comparisons, and practical insights.
- Hear from real people: Join the CX community for firsthand stories from teams already doing the work: what’s worked, what hasn’t, and what’s next:
- Attend the events: Want to meet providers face-to-face? Check out upcoming events where leaders can see demos, ask questions, and compare options live.
- Read the buyer’s guide: Access the Ultimate CX Guide. It’s designed for teams making serious buying decisions and navigating internal blockers.
Smart CX isn’t reactive. It’s thoughtful, proactive, and backed by partners who understand both people and platforms. Let CX Today be your trusted voice as you navigate that journey.
