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CRM
Big CX News from Salesforce, HubSpot, SAP, & Medallia
Contact Centre
Unlocking Customer Potential: Customer Lifetime Value Definition, Formula, and Best Practices
Overworked and Under Paid: Call Center Industry the Weakest Job Market in the UK
Loyalty Management
Sunshine Service: Embracing Positivity in Customer Interactions
Genesys vs. Amazon Connect vs. MaxContact: Which CCaaS Option Is Best for You?
Data & Analytics
Salesforce Launches Zero Copy Partner Network to Improve Tech Integrations