Semafone, a leading provider in compliance and data security solutions for contact centre environments, recently announced that they would be opening a new office in Australia. The office will be situated within the Canberra capital city and will act as a hub for customer support for consumers based across Asia and Australia. The idea is that this new development will help Semafone to provide more consistent around-the-clock support and service to global consumers in the Semafone network.
Not only will the new office provide better customer support for Semafone clients, but it should support compliance too. The latest PCI DSS (Payment Card Industry Data Security Standard) requires modern merchants to engage in regular upgrades for payment software solutions, like the Semafone CardProtect solution. However, in most situations, these updates need to be conducted at a time that will minimise day-time disruptions. The new Australian office will allow Semafone to perform patches for security at a time that’s convenient for worldwide customers.
Celebrating Continued Growth with Semafone
According to the CEO of Semafone, Tim Critchley, the decision to open a third office helps to demonstrate the growth of the company and their commitment to creating a truly global organisation. The Canberra office will ensure that Semafone can provide the around-the-clock support and customer service that their clients need while making crucial updates to client systems without the worry of business inconveniences or disruptions.
Now that Australia is focusing more than ever on things like data security standards, driven by the recent introduction of the Notifiable Data Breaches Scheme, Semafone is expanding in the region at the perfect time.
Strengthening Security Partnerships
For the most part, the Canberra office will be primarily focused on ensuring next-level customer support, but the close proximity that the office has to their partner in compliance, SecureCo – a key player in the secure payments market for Australia, should offer additional partner support and in-region expertise.
According to Peter McCormick, the COO for SecureCo, the new Australian office for Semafone will help to strengthen the partnership between the two companies, while ensuring that customers continue to receive the best possible support from in-region experts. SecureCo is looking forward to continuing their collaboration with Semafone as they work together in simplifying PCI DSS compliance and keeping data secure.
