Quadient has teamed up with Duck Creek Technologies Inc. with the aim to boost the digital transformation initiatives of insurance organisations.
This will be achieved by integrating Quadient’s Customer Experience Management (CXM) solutions with Duck Creek’s Claims Management Software. The collaboration will boost the digital transformation initiatives of insurance organisations.
Quadient, a global provider that helps businesses create meaningful customer connections through digital and physical channels, announced the partnership with Duck Creek, a global provider of SaaS software this week.
“Nothing impacts customer loyalty more than the experience customers get during difficult times, and the integration between Duck Creek Claims and Quadient’s CXM solutions enhances the responsiveness, speed and simplicity of the claims process,” said Elizabeth Del Ferro, vice president of Partner Go-To-Market at Duck Creek Technologies.
“Our partnership with Quadient further extends Duck Creek’s leadership in providing innovative SaaS-based solutions for global insurance companies that help them navigate the rapidly changing industry and capture market opportunities faster than their competitors.”
This strategic partnership will bring Omni–Channel distribution capabilities to users of Duck Creek Claims by leveraging Quadient’s CXM solutions, including Customer Experience (CX) orchestration and all-important customer journey mapping.
Allowing the customer to map their own CX journey
Based on Quadient’s CXM platform, the accelerator – Quadient Inspire – enables insurance firms to send interactive and personalised communications through a customer’s preferred channel, as well as have access to customer journey mapping tools to monitor and improve the overall customer experience.
Future plans also include integrating Quadient’s accelerator with Duck Creek’s Policy and billing solutions.
Chris Hartigan, chief solution officer, Customer Experience Management at Quadient, added: “Our partnership with Duck Creek Technologies reflects Quadient’s strategy to work closely with leading technology solution partners and integrate Quadient Inspire’s robust capabilities into their core systems.
Quadient helps companies deliver meaningful interactions with current and future customers. The Quadient portfolio of technology enables organisations to create better experiences for their customers through timely, optimised and highly individualised communications for all channels.
