Real-time coaching software technology Loris announced its latest platform integrations.
The first-of-its-kind AI-powered chat solution for customer service representatives is available for users of Twillio Flex, LivePerson and the Salesforce Live Agent, being an addition to the already robust solution available on the Zendesk marketplace.
Growing customer demand caused organisations to rapidly transition to digital support channels. Loris is making sure to meet customer where they are expanding into additional platforms by integrating all four platforms and allowing companies to enhance text-based communications. Agents can now better understand customer sentiment and use appropriate language, all while giving management visibility into 100% of customer messages.
Etie Hertz, Chief Executive Officer, Loris, said:
“We are constantly looking to evolve and expand at LorisWe know the vital importance of the established technology stacks of our customers and prospects, so ensuring we can integrate to systems their agents are already familiar with is critical, and we are not done. We are always looking for new ways to innovate and technologies to integrate with.”
The four solutions are already available, easy to integrate and run. The integration takes minutes to activate and agents get training within one session. The Loris front end integrates seamlessly into each interface, and the back end is surfaced through a web-based dashboard.
