The online event organised by Reuters Events brought together leaders from the world’s most influential brands to set a new standard for service & experience. The event took place on June 2-3 and features keynote speakers from companies such as ESPN, Mastercard, Lenovo, TGI Fridays, Auto Nation, PVH Corp, Thomson Reuters, Johnson & Johnson, The North Face, Nissan North America, Orlando Magic, CVS Health, Freshly, Medtronic, Mack Weldon, Baltimore Gas & Electric, The AES Corporation, Nationwide, Bloomin’ Brands, Comcast and PECO Exelon Corp.
The two-day event featured more than 30 sessions and four workshops designed to provide answers, solutions & strategies to transform service and experience offering.
The agenda for this event included:
- Strengthening service & experience with technology: Gathering & utilising customer data to enhance CX. Maintaining customer-centric culture while working remotely
- Meeting consumer demands head-on: Keeping up with digital demands
- The CX leader of the future: What’s next for CX? 2021 & beyond
The event also welcomed the USA’s biggest brands, positioned at the intersection of a truly diverse range of industries, all gathered with one goal – to set strategies that will keep you one step ahead.
Aparna Khurjekar, Chief Customer Officer, Verizon, said: “This event is a unique opportunity to learn from industry leaders, network, and share ideas & best practices that elevate CX & CS. Now more than ever, we must be focused on meeting our customers’ needs and expectations.”
