As customer expectations continue to evolve, businesses of all sizes are looking for assistance in making their migration to the cloud. Cloud CX solutions provide companies of all sizes with access to a flexible, innovative, and scalable landscape for customer service, management, and support.
Whether you’re investing in contact centres in the cloud or CRM solutions with extensive cloud-based data, the right events can help you make the proper steps towards the future. Events are an opportunity to experience and explore the potential of the cloud for customer experience. The right conference or expo can also help you learn more about where your industry is heading and which trends are influencing your audience.
Here are just some of the most important cloud CX events worth adding to your schedule as we head into 2022 and beyond.
Customer Engage: Future of the Contact Centre
February 9-10th, 2022, Online
If you don’t have a lot of opportunities to travel for your Cloud CX events in 2022, the Customer Engage virtual conference could be the perfect solution for you. This event promises to explore some of the most important trends and changes in the CX landscape over the last year, from robotics and AI to self-service opportunities.
If you’re planning on investing in cloud CX technology and want to learn about how ground-breaking technology in your ecosystem can help your business compete, Customer Engage will give you all the exciting information you need.
CX Network Live VoC
February 15, 2022, Online
The Voice of the Customer is a critical consideration for any business considering investing in remote and cloud-based technologies for 2022. Your cloud-based CX innovations should help you to capture more information about your target audience regardless of where your employees are located.
The CX Network Live VoC event will help you to make better investments to optimise every customer touchpoint. This event is taking place online, so you can even attend if you don’t have the time to travel overseas.
Call and Contact Centre Expo
March 16-17, 2022, Las Vegas Convention Center
Often one of the biggest exhibitions on the market for customer engagement, experience, and service tools, the Call and Contact Centre Expo will be a fantastic resource for Cloud CX buyers. This event is home to some amazing demonstrations and exhibitions from leaders in the cloud contact centre and CX environment, so you’re sure to learn more about the tools you need.
You’ll even be able to attend keynote theatres and masterclasses where you can learn more about leveraging the voice of the customer and offering amazing omnichannel experiences.
The Service Desk and IT Support Show
May 11-12th, 2022, ExCeL London, United Kingdom
Exceptional cloud CX is about a lot more than just investing in cloud contact centres. You’ll also need to consider the benefits of things like helpdesk and service desk technology if you want to compete with other leading brands. The Service Desk and IT Support Show at the ExCeL Centre in London will give you a behind-the-scenes look at the complete service desk landscape.
Attendees will have access to a wide selection of trade professionals to talk to about their service desk needs. There’ll also be opportunities to put the technology you’re interested in using to the test and network with other marketplace professionals.
Next-Gen Customer Experience NGCX 2022
July 19, 2022, Boston, MA
The Next-Gen Customer Experience or NGCX event is a comprehensive conference dedicated to helping companies discover the benefits of delivering amazing customer service. Here, business leaders across America meet to discuss everything from their strategies for hybrid work and cloud CX in a digital landscape, to evolving audience profiles.
The event is full of informative speakers to provide guidance for those in the early stages of digital transformation. You can even learn, and network based on different “maturity level” tracks.
CCW Berlin
March 21, 2022, ECC, Berlin
Another popular event in the CX landscape, CCW Berlin celebrates and exhibits various forms of customer experience technology and innovation. There’s even a dedicated “innovation day” where you can learn more about the CX tools making the most significant impact on modern companies.
The 2022 event is set to be a huge experience, with access to insightful keynote speeches, networking opportunities, and even chances to experiment with some of the latest tools and technology in CX transformation. There’s a total of 280 lectures to check out!
CX EMEA
June 22-23, 2022, Online and in London
One of the top hybrid events for the cloud CX environment in 2022, CX EMEA allows attendees to get involved online or in person. Hosted by Forrester, the event will introduce you to some of the most exciting trends in the CX landscape, including the rise of cloud technology for managing customers service.
Whether you’re visiting in-person or listening to sessions on the web, you should be able to learn a thing or two about migrating customer service strategies into the cloud from a market-leading analyst and several great partners.
ICMI Expo
April 27-28, 2022, Online
The ICMI contact centre event, taking place in the virtual world for 2022, provides an insight into some of the top tools in the CX landscape, from AI tools for managing customer service, to innovative services for managing your remote team.
ICMI makes even the most disruptive CX technology seem more accessible with a range of key learning tracks to choose from, a content-range program, and a host of networking opportunities to link you to like-minded professionals.
Alida Activate
November 30, 2022, Online
An incredible virtual event designed to help anyone upgrade their CX strategy for 2022, Alida Activate celebrates “experience leaders” innovating in the current marketplace. Hosted by the CX Network, this end-of-year event will introduce a range of successful strategies for combining the voice of your employees and customers for enhanced experience opportunities.
Alida Activate covers everything from networking opportunities to virtually reaching out to people capable of helping your business grow, to Total Experience Management insights. There’s also the amazing award ceremony to look forward to.
Customer Experience Live Show
December 6-7th, 2022, Birmingham UK
The CX Live show for 2022 is an excellent way to wind down 2022 with some crucial insights into the changing CX landscape. The in-person event will highlight some of the most exciting opportunities in digital CX, customer engagement, brand management, AI, intelligence, and cloudification. There’s even a range of phenomenal keynotes planned from leaders at brands like Nespresso, and ASDA.
If you want to reflect on the customer experience trends, we saw over 2022 and use what you learn to help with your cloud CX investments; this is the event for you.
