In the latest edition of The Big CX Update, Rhys Fisher sits down with Paul Stanczak, VP of Sales at Enghouse, to explore the challenges and opportunities facing customer experience leaders in today’s dynamic market.
From AI-driven automation to practical tech investments, Stanczak shares actionable insights on how organizations can deliver consistent, high-quality experiences while avoiding costly mistakes.
In this insightful discussion, Stanczak dives into the realities of running CX programs in a market defined by rapid change and soaring customer expectations.
Learn how to focus on what really matters and make technology investments that deliver measurable results.
Key takeaways include:
Avoiding the FOMO Trap: How CX leaders can prioritize core customer interactions and resist chasing every market trend.
Smart Tech Investments: Practical strategies for self-service, omnichannel access, and behind-the-scenes automation that improve ROI and customer satisfaction.
Choosing the Right Partner: Why partnering with experienced vendors like Enghouse can provide confidence, stability, and guidance through evolving CX challenges.
Future-Focused CX: Insights into emerging AI solutions and rapid innovation strategies that can transform customer experience without risking consistency.
Next steps:
Evaluate your current CX channels and prioritize the ones that deliver the most impact.
Consider implementing self-service and automation to improve efficiency and customer satisfaction.
Explore partnerships with experienced vendors to guide your CX strategy confidently.
Stay informed on emerging AI tools to capitalize on solutions that rise above the hype.
