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Service Management & Connectivity
ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions
CRM & Customer Data Management
Microsoft’s Refund Glitch Deepens Customer Trust Challenge Amid Australian Legal Action
CX TV
How AI QA Is Turning Contact Centers into CX Intelligence Powerhouses
Event News
Contact Center Expo UK 2025 – What to Expect
Security, Privacy & Compliance
Phishing Campaign Targets Cloudflare Pages and Zendesk to Mimic Support Portals
How the UK Telecoms Fraud Charter Aims to Safeguard Businesses and Customers
Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool
Contact Center & Omnichannel
8×8 Expands Contact Center Platform with Integrated WFM and Native Mitel Phone Support
Agentic AI Ushers in a New Era of Holiday Shopping
Microsoft Azure Outage After AWS Crash Exposes Weak Link in Customer Service
Zoho Builds CRM-Based Dealership Platform for Mercedes-Benz India
CX Trends
Salesforce Report Reveals 119% Upsurge in AI – Are Customers More Willing to Interact With AI Agents?
Can OpenAI’s Atlas Browser Transform Customer Interactions in E-Commerce?
Customer Engagement Platforms
SAP Finds Silver CX Lining in Revenue Dip
Microsoft Faces Legal Action After Allegedly Misleading 2.7 Million Copilot Customers
Inbound Voice Is the New CX Threat Vector: Why Contact Centers Can’t Afford to Ignore Voice AI Fraud
