Home → Archives for Susie Harrison
Contact Center
How to Navigate the Transition from On-Premise to Cloud Contact Centers
How Personal AI Agents Are Set to Transform CX
Is AI the Silver Bullet for Contact Centers? Unpacking the Myths and Realities
Solving Customer Pain Points with Asynchronous Communication in the Contact Center
Avoiding the Top Self-Service Pitfalls to Deliver an Exceptional Customer Experience
Workforce Engagement Management
5 Workforce Engagement Metrics You Need to Be Tracking
CX TV
Cognigy Shares Plans for AI Workforce of the Future Post Funding Round
UJET Helps Companies Reimagine Their Use of AI in Customer Experience (Big CX Update 2024)
Omnichannel: Could GenAI Offer the Silver Bullet? (CX Trends)
Enghouse Interactive Pledges to Solve “Real World Problems” with AI (Big CX Update 2024)
Avaya on Simplifying Its Product Names & Its Roadmap (Big CX Update 2024)
Conversational Intelligence: Uncovering Insights for Better CX Outcomes – #CXTrends24
Five9 on the “Runaway Success” of Its AI Summaries Solution (Big CX Update 2024)
Puzzel on Launching Its CX Platform & the Second SaaS Wave (Big CX Update 2024)
evaluagent Unveils Its Predictive NPS Score (Big CX Update 2024)
ULAP on Smart Exchange & Avoiding Expenditure on Unused SaaS Apps (Big CX Update 2024)
