Omnichannel: Could GenAI Offer the Silver Bullet? (CX Trends)

Susie Harrison, Senior Content Editor, joined Kevin Shatzkamer, Managing Director of Google Cloud’s Conversational Applied AI Engineering team

Omnichannel Could GenAI Offer the Silver Bullet (CX Trends)
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Published: July 1, 2024

Susie Harrison

Watch on YouTube.

Susie Harrison, Senior Content Editor, joined Kevin Shatzkamer, Managing Director of Google Cloud’s Conversational Applied AI Engineering team.

In this session, they discuss ‘Google Cloud – Fusing Omni-Channel with Gen AI for Multichannel Success’.

To view the rest of our CX Trends sessions, click here.

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