Five9 on the “Runaway Success” of Its AI Summaries Solution (Big CX Update 2024)

CX Today's Susie Harrison talks to Jonathan Rosenberg, Chief Technology Officer and Head of AI at Five9

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Elevating Customer Experience and Reducing Agent Churn with Gen AI - (Big CX Update 2024)
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Published: July 1, 2024

Susie Harrison

Watch on YouTube.

CX Today’s Susie Harrison talks to Jonathan Rosenberg, Chief Technology Officer and Head of AI at Five9.

The video forms part of our Big CX Update series, where we find out all the latest from a series of prominent CX companies.

In this episode, we talk everything Five9, discussing:

  • Which products and services are resonating most with customers?
  • What’s on the roadmap, and how will that roadmap benefit customers?
  • The rising tech trends that are most impacting CX teams.

To view the rest of our Big CX Updates, click here.

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