Popular stories shared among agents, business leaders and our loyal readership are on top CX tips, new solutions launched and mergers. Didn’t have a chance to read through them all? Don’t worry, we’ve done the leg work for you and selected our top five popular articles from last week. Enjoy!
Qualtrics to Acquire Clarabridge for $1.125bn
Qualtrics announced that it has entered into a definitive agreement to acquire Clarabridge, the leader in omnichannel conversational analytics, in a stock transaction valued at $1.125 billion.
Clarabridge’s sophisticated AI-powered platform allows companies to capture and analyse customer feedback from indirect sources such as social media, emails, support calls, chats and product reviews.
Liquidware Reveals Record Q2 Ahead of Help Desk Release
Digital workspace management company Liquidware has announced record Q2 financial results.
The company offers solutions for Windows desktop management to provide improved user experience across all workspaces, whether physical, virtual or in the cloud. Among the platforms it supports are Microsoft physical, Azure Virtual Desktop, RDS desktops, Citrix Desktops, VMware Horizon, Amazon WorkSpaces, and Nutanix Frame.
IFS Acquires Customer Feedback Platform Customerville
Cloud enterprise software firm IFS has announced the acquisition of feedback platform Customerville.
IFS framed the acquisition as allowing its customers to collect voice of the customer feedback at the moment of service via integrations with its existing offering of enterprise resource planning and field service management software.
Redsquid Announce Partnership With Cirrus
Managed Service provider Redsquid has announced its partnership with Cirrus and its award-winning contact centre platform.
The partnership enables Redsquid to provide large SME and enterprise customers an omni-channel contact centre solution to meet changing customer demands that have been accelerated by the Covid-19 pandemic.
Uniphore to Acquire Jacada to Transform CX
Uniphore, a leader in Conversational Service Automation, announced today its agreement to acquire Jacada, a customer experience pioneer with the industry’s leading low code/no code platform for contact centre automation.
Jacada offers advanced automation software which brings a proven track record of solving complex contact centre challenges and empowers the design and implementation of transformational customer experiences quickly easily.
