It’s no secret that it can be difficult to stay on top of things in such a fast-paced world. But don’t worry, we’ve selected our top five popular pieces of news in the realm of agents, business leaders, new solution launches and mergers. Enjoy last week’s top stories below!
Coca Cola Accelerates Digital Transformation with 8×8
Coca Cola has partnered with 8×8 to provide distributors and retailers with a secure mobile experience for managing orders and deliveries. Coca-Cola Europacific Partners or CCEP Indonesia, is one of the leading consumer goods companies in the world, operates eight manufacturing facilities in Indonesia, and serves more than 450,000 outlets in the world’s fourth most populous city. CCEP Indonesia partnered with 8×8 to deploy multi-factor authentication services for the Klik Toko app to ensure data and systems are accessed securely.
Five9 Becomes Gartner CCaaS Peer
Five9 announced that it has joined the Gartner Peer Insights Customer First Programme for CCaaS. To join the programme, Five9 committed to review sourcing best practices as defined by Gartner Peer Insights and added a review sourcing widget to its website that enables customers to easily submit and read reviews.
Metrigy’s Top Drivers for AI Spend in CX Revealed
Metrigy has published research that has revealed more than 42% of companies are using AI for customer engagements, with another 29% planning on doing so by the end of 2022. In their report, Achieving the Next Phase of Client Engagement, the research reveals the reasons behind businesses choosing to adopt conversational AI solutions.
Nebuli Launches Free CX Behaviours Diagnostics Tool
Nebuli, the leading augmented intelligence studio, has launched a free-to-use behavioural diagnostics tool to help businesses overcome the challenges that can arise when introducing a new product or idea to customers. The tool aims to help businesses understand the reasons behind their customers’ reactions to these changes.
Vendavo Secures Investment to Boost Growth
Vendavo, the global market leader in AI-enabled SaaS pricing and CPQ solutions, announced that it has secured a major round of strategic investment from Accel-KKR, as well as a re-investment by current owner Francisco Partners. This investment will help Vendavo scale product development to satisfy client demand for innovative B2B commercial solutions and unlock growth and profitability.
