The Business Intelligence Group named Chatmeter, Product of the Year in the 2021 Sales and Marketing Technology Awards programmes, also known as the Sammys. These awards honour organisations and products helping to solve the challenges organisations have connecting and collaborating with prospects and customers.
Established in 2009, Chatmeter gives multi-location brands the tools to manage the online to offline customer journey by focusing on improving online reputation, business listings and local SEO rankings. Chatmeter analyses billions of customer reviews, social media mentions and sentiments from hundreds of sources to help businesses keep a pulse on all of their locations.
Businesses can leverage Chatmeter’s innovative technology to optimise online business listings, reviews, social media, and local pages all while uncovering missing gaps in customer experience with advanced analytics and sentiment analysis tools. Chatmeter gives businesses around the globe the ability to take control of the conversation around their brand and deliver outstanding customer experience at scale.
Dan Cunningham, Chief Technology Officer, Chatmeter, said:
“At Chatmeter, our passion is to help our customers seamlessly manage the complexities of online reputation and location management through next generation technology and the fanatical support of our employees.”
“Receiving the Sammy’s product of the year award is an absolute honor for Chatmeter and is a testament to the incredible work and support of our people.”
Maria Jimenez, Chief Nominations Officer, Business Intelligence Group, said: “We are proud to reward and recognize Chatmeter for their innovation and dedication to helping both the organization using their technology and the ultimate consumer. It was clear to our judges that their efforts will improve how we all connect with the brands we love for years to come.”
