AI-powered conversational intelligence startup Talkmap has closed an $8 million Series A funding round led by Stage1 Ventures.
The startup plans to invest the funds into further development of its Talkdiscovery platform, as well as expansion of its systems integrator partnerships. The company’s AI teams will be focused on supporting global financial services and mobile operators in North America.
Talkmap CEO Tim Moss said: “Enterprises have not been leveraging their most valuable assets: conversations with their customers. With our Talkdiscovery Platform, Talkmap provides unparalleled visibility into this asset, and enables leading brands to drive greater return on their call center and contact center customer experience investments.”
“Our $8 million Series A funding gives us the resources to accelerate onboarding of our North American customers, while also supporting greater innovation in our core platform.”
Talkmap describes itself as a “crystal ball of your business”, providing business insights for better decision-making. Talkmap’s patented AI-powered machine learning technology lets organisations acquire unstructured data from all customer calls and chats with enterprise agents, and then analyse it to better inform decisions.
In doing so, the platform aims to uncover new revenue opportunities and operational improvements that enhance customer loyalty, trust and lifetime value.
David Baum, Founder and Managing Partner of Stage 1 Ventures, said: “As consumers’ online and in-store behavior continues to evolve, it will be vital for leading brands to deliver personalized, in-context engagement as unified experiences.”
“Talkmap is ideally positioned with its unique conversational intelligence platform to provide customer experience and chief information officers with the insights they need to exceed consumers’ expectations and drive customer relationship management revenue growth.”
