Meet Miratech, a CX and managed cloud services provider looking to empower organizations to transform their customer interactions.
The company helps enterprises make their customer experience journeys more seamless and personalized, helping to foster customer loyalty and business growth.
Key features of Miratech’s end-to-end CX solutions include designing, building, integrating and managing cloud-based CX ecosystems – with an independent, vendor-agnostic approach that puts the client first.
The company takes a holistic approach to CX, and Matthew Ainsworth, Chief Revenue Officer at Miratech, explained, “We’ve spent the last five years truly focusing on large-scale enterprises in industries like financial services, healthcare, and telecom, driving and building next-gen CX across their contact centers and cloud ecosystems.”
Miratech helps organizations elevate their CX strategies by focusing on technology integration, customer journey mapping, and agile cloud transformation.
On implementation and integration, Miratech helps organizations deploy advanced CX technologies, such as AI bots, CRM systems, and omnichannel platforms, to improve efficiency and customer satisfaction – and to really take advantage of the latest developments.
“Our expertise lies in creating a cohesive ecosystem that integrates, automates, and operates well across the entire customer lifecycle,” added Ainsworth.
Common Themes of Discontent Can be Resolved: Miratech Explains How
Miratech’s CX services are designed to address common challenges in complex enterprise environments such as high operating costs, low customer satisfaction, and the integration of AI – all without losing the human touch.
By leveraging Miratech’s expertise, enterprises can create a CX ecosystem that aligns closely with their strategic goals and meets the unique demands of their customers.
“Our engineering prowess enables us to take a systematic approach to help companies solve problems, addressing their real business needs and continuously improving their CX.”
How to Be a Differentiator? Miratech Leans On Extensive History
Miratech is a company with a long history, having been established over 35 years ago. Ainsworth explained that Miratech has grown from a software engineering and IT outsourcing company to a true CX expert, having built core product features for many of the leading CX vendor platforms.
“Over the last five years, we have really built on our CX expertise and helped many large, multinationals in managing their complex CX ecosystems.
“Miratech looks at managed services from a true cloud perspective and thinks about it across the entire lifecycle.”
“This is true from the initial platform architecture and design, through to building and delivering the CX transformation, and then the actual day-to-day proactive management and optimization of the wider ecosystem.”
“Once an enterprise has their systems continuously integrated and talking to each other, they can truly improve their CX.”
Ainsworth detailed how contact center and CX technology is rapidly developing at an unprecedented rate but that, for him, just implementing the technology isn’t enough – it must be optimized and adapted based on how people will actually use it.
These core principles were discussed in a recent CX Today YouTube video. You can catch up on these insights below:
Two Intrinsic Topics Continue to Dominate CX Conversations
From a Miratech perspective, two topics dominate conversations in the CX sphere: migration from on-prem to cloud and how AI can really transform what the customer experiences.
According to Ainsworth, Miratech has spent significant time partnering to help organizations transition from legacy systems to advanced CX platforms – which is still a challenge for many large enterprises.
He said, “Our approach to both cloud migrations and CX transformations includes comprehensive analysis, design, and deployment, tailored to meet each client’s unique needs.”
With its vendor-agnostic approach and vast experience delivering true transformation, it is clear that Miratech is positioning itself as a global leader in the CX space.
Eager to find out more about Miratech? Visit their website.
