Toll-based mobility solutions and services provider Emovis has picked Sabio Group to enable the cloud migration of its 70-seat UK contact centre.
The deal will see Emovis replace its legacy infrastructure with the Genesys Cloud solution.
As a part of the contract, Sabio will also maintain Emovis’ contact centre through 24/7 support, managed service, and network service expertise.
Christian Barrientos, CEO at Emovis, said: “For any tolling mobility initiative to succeed, designing a seamless user experience and efficient customer service operation in alignment is crucial for the end-user.”
“Our customers’ expectations are extremely high, and our operating model, therefore, must be anchored around the customer and be driven by intelligence.”
Neil Conway, CEO at Emovis UK, said: “Working with Sabio, we found a like-minded partner with the required expertise and knowledge of the contact centre industry and associated technologies that would support our migration to a cloud contact centre infrastructure.”
“At the same time, Sabio will ensure we continue to provide clients with the seamless customer experience and contact centre service that they expect when interacting with our specialist agents.”
The Barcelona-headquartered Emovis, owned by Abertis Mobility Services (AMS), provides free-flow tolling to allow millions of motorists to travel seamlessly across the world’s busiest cities and highways.
Commenting on the announcement, Mark Betts, UK Managing Director at Sabio Group, said: “Emovis is an ambitious company and, like ourselves, operates at the forefront of their industry using industry-leading technologies.”
“As such, their migration to a cloud contact centre through Genesys Cloud infrastructure will provide them with cutting edge capability to ensure they maintain the experience and interaction levels expected by motorists and other Emovis customers.”
“We are excited to be working with them and are looking forward to supporting the evolution of their contact centre operations for many years to come.”
