LivePerson have announced the launch of AI Annotator, a new tool automating brand-consumer conversations faster than ever before.
Previously, tuning Conversational AI bots required a lengthy optimisation process, carried out by scarce, expensive data science and developer talent.
But with AI Annotator, contact centre agents can flag areas for improvement and suggest solutions in just seconds.
This new way to optimise Conversational AI crowdsources feedback from agents who are already experts at working with customers, reducing the time and effort to make fully functional bots to a fraction of what they were before.
Rob LoCascio, founder and CEO of LivePerson, said: “Without AI Annotator, new automations typically require a protracted optimisation cycle by technical experts before they’re ready for prime time. In a world that changes overnight, brands simply can’t afford to settle for this stagnation.
“With AI Annotator, the agents that know customers best can make these changes in an instant, helping brands stay on the cutting edge of conversational commerce with no need for additional expensive headcount to get the job done.”
Consumers are flocking to brands they can message on channels like SMS, WhatsApp, Apple Business Chat, Facebook Messenger, and brand websites and apps.
Since bots can handle exponentially more conversations than human agents — and respond to customers instantly — optimising their performance.
AI Annotator makes it simple and cost-effective to hold high-impact messaging conversations with more customers faster than ever, amplify the impact of every bot optimisation by applying them to all future conversations, expand Conversational AI into more customer care, marketing, and sales use cases and increase employee engagement and reduce attrition by providing exciting new career paths, like bot tuner and bot manager, for the AI-driven economy.
