By giving agents 80% of their working day back to concentrate on delivering exceptional service to their customers, NICE Robotic Automation is a highly beneficial tool for any modern contact centre.
As customers become more selective and the demand for a more personalised customer experience increases, businesses are now looking for a solution that enables their agents to focus less on menial back office tasks and more on providing deep emotional interactions for their customers.
Fortunately, with NICE Robotic Automation, businesses get exactly that and we’ve written a full review of all the features and benefits to explain how.
What does it do?
By taking over the tedious responsibilities of human agents and allowing them to focus 100% of their attention on delivering better service to their customers, NICE Robotic Automation can drastically improve customer satisfaction and ensures that each and every interaction is carried out with customer-first dedication and accuracy.
Time is precious in contact centre environments, and when you take into consideration the fact that software robots carry out routine back office tasks up to five times faster than your average human agent, it’s clear to see how much it can drive down cost and improve productivity overall.
Moreover, as well as being faster at completing these tasks than human agents, their margin for error is infinitely smaller, meaning mistakes are completely eliminated and businesses have full assurance that all tasks are performed in full compliance with their policy regulations time after time.
Given that customer experience is set to overtake product and price point as the main differentiator by 2020, NICE Robotic Automation is a perfect tool to help businesses prioritise their resources and enables human agents to concentrate solely on delivering emotional, concerned responses to their customers.
From a financial perspective, NICE Robotic Automation adds another huge benefit by significantly cutting down on operating costs from the moment it is activated – working at five times the speed of human agents for a much lower fee.
What do we like most?
Aside from freeing up agent time and enabling them to provide higher levels of service to their customers, we were especially impressed at how efficiently NICE Robotic Automation carries out its tasks and can complete them up to five times faster at a considerably lower cost.
Who is it for?
For any contact looking to capitalise on the shift in customer expectation and the rising demand for more efficient, personalised customer interactions, NICE Robotic Automation offers a solution that meets those demands on numerous levels.
UC Today Opinion
As we travel further into the future, it is becoming clear that artificial intelligence will play a huge role in the contact centres of tomorrow and we can expect that many businesses will begin utilising automated services in order to stay relevant in an evolving market.
By investing in NICE Robotic Automation, businesses can benefit not only from freeing up their agent’s time and enabling them to direct their efforts towards delivering greater service to their customers, but also from the fact that the robot software carrying out those tasks will do so with pinpoint accuracy and efficiency every time.
Have any questions about NICE Robotic Automation that weren’t covered in the review? Are there any experiences with this product you wish to share with others? Want to know more about the listed features? If so, please feel free to submit your comments to the section below and communicate with our other readers.
