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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
Verint Acquires Conversocial to Boost Digital Capabilities
Mobile Heartbeat to Launch Cloud-based Calling App
Content Guru Releases Cutting Edge Updates
Ada Launches Self-Service Smart Search Solution
Avaya Acquires Contact Centre Developer CTIntegrations
Big CX News You May Have Missed
RingCentral: Why Should Businesses Combine UC and CC?
Pink Elephant EMEA and Freshworks Join Forces
COPC Customer Experience Standard Updated to 7.0
Tegria, Cedar Ally on Healthcare Financial Experience
Comstar Named 8×8’s XCaaS Partner of the Year
Hyperautomation Optimising CX in the Contact Centre
Vyopta Updates Offering for Helpdesk Teams
Avaya Scoops Metrigy MetriStar Awards
NICE, Amelia Partner on CX Conversational AI Solution
MoEngage Raises $32.5M for Its Customer Engagement Platform
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
