Conversational AI for customer service vendor Solvemate has added multilingual bot management capabilities to its customer service automation platform.
This will allow customer service teams to manage their Solvemate chatbot in multiple languages with a centralised approach, saving time and effort.
Erik Pfannmöller, Co-Founder and CEO of Solvemate, comments: “Our customers operate in very competitive markets where the nuances of language can affect a brand’s perception. Managing multiple languages across the customer buying journey is a challenge for any company. This new feature will help companies manage the post-sales experience with AI-driven automation and provide a service advantage to help them grow.”
The new chatbot management allows organisations to offer an improved self-service experience with highly personalised chatbots to help customers find answers faster.
Companies can also now support languages they may not have in their call centre or reduce turnover in languages where they need outsourced local language support in certain parts of the world.
Additional benefits of multilingual bot management include extended customer service reach, improved self-service rates, and quality control of translations.
This announcement comes hot on the heels of Solvemate’s recent acquisition by Dixa.
