Content Guru has secured a significant competitive advantage by becoming the first full-stack CCaaS provider to achieve FedRAMP High certification – the highest level of federal cloud security validation.
In this exclusive interview, Andrew Casson, VP of Public Sector at Content Guru, explains to CX Today’s Charlie Mitchell why this achievement is transformative for organizations handling sensitive data. While many vendors claim FedRAMP certification, most only meet Low or Moderate standards, which represent approximately 90% of the marketplace.
“FedRAMP is now the law,” explains Casson, highlighting that the certification took over four years and millions of dollars to achieve. The investment positions Content Guru as the only CCaaS provider capable of meeting the strictest security requirements needed for mission-critical applications.
Content Guru already provides emergency services solutions requiring 100% uptime and has maintained continuous service for cabinet-level agencies for up to 20 years. Casson shares compelling success stories, including how their embedded CRM capabilities replaced expensive third-party systems while cutting handle times by approximately 50%.
The FedRAMP High status serves as a “trust signal” not just for government agencies but across all sectors where security compliance is paramount, reinforcing Content Guru’s position as the “preeminent CCaaS provider” for security-conscious organizations.
