The contact centre solutions market is heating up. On the one hand, you have Contact Centre as a Service (CCaaS) threatening to disrupt current solutioning models. On the other hand, technologies like AI and bots are fast changing what customers expect from a contact centre. We took a look at our archives and curated the top ten stories from last year – here’s what you may have missed:
Top Ten Contact Centre Stories 2019
What happened with Contact Centres in 2019?
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Published: March 18, 2020
