Anywhere365 Acquires Deepdesk to Elevate the Customer Experience

Deepdesk's Intelligent AI Assistant product was a key attraction behind the acquisition

Anywhere365 Acquires Deepdesk to Elevate the Customer Experience
Contact CentreLatest News

Published: February 13, 2024

Kieran Devlin

Kieran Devlin

Anywhere365 has acquired AI assistant technology provider Deepdesk to enhance its portfolio of CX solutions.

With its Deepdesk AIx solution, Anywhere365 assists businesses in improving their customer experience and communication capabilities. This is achieved by utilising proprietary AI models and generative AI (GenAI). By integrating Deepdesk’s advanced Intelligent AI Assistant technology, this strategic move bolsters Anywhere365’s market position.

“We have been impressed by Deepdesk’s market-leading GenAI technology, as well as their outstanding commercial traction evidenced by winning blue-chip enterprise clients,” said Enrico Karsten, CEO of Anywhere365.

Deepdesk has historically been a key partner of Anywhere365, and the technology is already integrated into our Dialogue Cloud offering. Bringing Deepdesk entirely into the Anywhere365 family will enable even stronger integrations and co-development, resulting in a superior value proposition for our customers enhanced by GenAI.”

Deepdesk’s AIx platform features a GenAI tool for chat, email, and voice interactions, providing real-time knowledge to support agents. Anywhere365’s acquisition accelerates its AI-driven omnichannel comms goals, aspiring to revolutionise customer experience across every industry. The Intelligent AI Assistant streamlines support and enhances dialogues internally and externally.

“After having the opportunity to work with Anywhere365 as a partner and seeing how our technologies aligned to offer a full suite of CX technologies, it was an easy choice for Deepdesk to become part of the Anywhere365 family,” added Robbert Dijkstra, Co-Founder and CEO of Deepdesk. “Joining Anywhere365 will enable us to focus on what we do best: develop innovative and industry-leading AI solutions in the customer experience space.”

Deepdesk co-founders Dijkstra, Lukas Batteau, Geert Jonker and their Deepdesk group will comprise Anywhere365’s AI innovation hub. This will enrich Anywhere365’s Dialogue Cloud with significant AI value, bolstering sales, product development, and support capabilities.

Anywhere365 also plans to expand its country-specific business units, establishing a local presence in the USA, Canada, UK, Netherlands, Belgium, Germany, France, Spain, Australia, and Singapore.

Anywhere365 and Evolve IP

In 2022, Evolve IP partnered with Anywhere365 to develop a Microsoft Teams-focused contact centre solution.

The agreement involved implementing Evolve IP’s Anywhere Receptionist, a telephone operator console that seamlessly integrates with Microsoft Teams, into the Anywhere 365 CCaaS solution.

This cloud-based solution allowed attendants, receptionists, and contact centre teams to provide seamless experiences from any location. Anywhere Receptionist, tailored for Microsoft Teams, boosted operator and caller experiences by offering detailed insights through a unified interface.

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