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CX Today’s Charlie Mitchell hosts Zeus Karravala, Founder and Principal Analyst, ZK Research.
In this session, we assess the entrance of Google, Microsoft, Zoom, and Cisco into the CCaaS space, discussing:
- What driven these brands to enter the CCaaS market?
- Which CCaaS offering is currently the strongest?
- How long will it be until these companies can compete with the likes of Genesys, NICE, and Talkdesk?
- How will the entrance of these brands shake up the CCaaS world?
