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Assessing the Google, Microsoft, Zoom, and Cisco Contact Centre Solutions

CX Today's Charlie Mitchell hosts Zeus Karravala, Founder and Principal Analyst, ZK Research

June 8, 2022

Google Microsoft Insights

CX Today’s Charlie Mitchell hosts Zeus Karravala, Founder and Principal Analyst, ZK Research.

In this session, we assess the entrance of Google, Microsoft, Zoom, and Cisco into the CCaaS space, discussing:

What driven these brands to enter the CCaaS market?
Which CCaaS offering is currently the strongest?
How long will it be until these companies can compete with the likes of Genesys, NICE, and Talkdesk?
How will the entrance of these brands shake up the CCaaS world?

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