Best Practices for Managing Agents Through Change

CX Today's William Smith hosts Joanna Palmer, CX Client Principal - Contact Center at RingCentral and Zeus Kerravala, Founder and Principal Analyst at ZK Research

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Published: October 1, 2021

William Smith

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In this session we discuss the following:

  • How customer expectations have evolved and the kinds of pressure that are put on agents
  • The key considerations for effectively managing remote agents
  • The most important technologies for ensuring consistent agent performance regardless of location

If you’re looking for more information on this topic visit RingCentral.

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Digital Transformationhybrid workUser ExperienceVideoWorkforce Management
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