Popular stories shared among agents, business leaders and our loyal readership are on top CX tips, new solutions launched and mergers. Didn’t have a chance to read through them all? Don’t worry, we’ve done the leg work for you and selected our top five popular articles from last week. Enjoy!
Mobileum Acquires Network Intelligence Firm Niometrics
Telecommunications analytics solutions provider Mobileum has announced the acquisition of deep network analytics firm Niometrics. Mobileum provides analytics solutions for roaming and network services, security, risk management, and testing and monitoring solutions. It said the acquisition of Niometrics would boost its Active Intelligence platform with new customer discovery, engagement, and experience capabilities.
Clickatell Launches Automated Chat Desk Designer
Mobile chat commerce company Clickatell has announced the launch of new Chat Desk and Chat Flow solutions aimed at improving the customer experience. Clickatell’s offering involves enabling customer engagement through mobile chat apps, allowing companies to interact with consumers via the messaging applications they are most familiar with.
Cirrus CCaaS Picked by RNIB to Support Blind Agents
A landmark accessibility solution for blind and partially sighted contact centre agents working at the Royal National Institute of Blind People (RNIB) has been developed by Cirrus. Delivered in partnership with Gamma, the Cirrus solution supports all agents within the contact centre, with custom capabilities for blind and partially sighted operators.
Northpass Integrates Learning Platform with HubSpot CRM
Learning platform software provider Northpass has announced new integration with the HubSpot CRM via the HubSpot App Marketplace. Northpass for HubSpot connects the learning management system to the CRM, allowing customers to share data between the two systems, as well as centralise learning activity data and automate customer education workflows.
Verint Deploys WFM Solution for COVID-19 Mental Health
Customer engagement company Verint has announced that Canadian e-mental health service Kids Help Phone is using its Cloud Workforce Management solution to help with increased call volumes caused by the ongoing COVID-19 pandemic.
