Oracle Dives into the Workforce Management Space

Its latest solution is part of a trend that sees CX vendors refocus their products on driving operational efficiency

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Published: September 29, 2022

Zac Wang

Oracle NetSuite today announced NetSuite SuitePeople Workforce Management, a new solution aimed at helping organizations manage labor costs and profitability, amid record high inflation and record low consumer sentiment.  

The solution enhances employee engagement by automating routine tasks such as scheduling staff, tracking employee hours worked, and calculating wages. It also provides recommendations on staff scheduling to help organizations optimize their business goals. 

“In a tight labor market, organizations need to elevate the management of their workforce to be competitive,” said Evan Goldberg, founder and EVP, Oracle NetSuite. 

“With SuitePeople Workforce Management, organizations can quickly adjust staffing to align with changing business conditions. They can also ensure they accurately pay their employees and meet compliance requirements.”

The launch comes as CX companies struggle to adapt to a changing tech landscape. Buyers are aiming to consolidate their tech stacks to reduce costs and remove frictions, while vendors must contend with a labor shortage and declining consumer demand. 

Companies like Salesforce and Avaya have seen hits to their business in recent months, with executives reporting that deal cycles are taking longer and that C-level bosses are getting involved in deals, something that did not happen previously. 

Oracle’s moveaims to help businesses save money while early adopters have also noted the software’s ability to quickly adapt to changing business needs. 

“I make all approvals directly in NetSuite and create a payroll batch with one click. This helps put Urban Legacy in a position to plan intelligently and change operations quickly,” said Kristi Miller, product and platform director at Urban Legacy, one of Oracle NetSuite’s clients. 

Elsewhere, Oracle has been caught in the wave of the tech industry’s layoffs recently, having announced cuts at its US operations last month. 

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