Conversational AI platform Quiq has integrated with Microsoft Dynamic 365 to enable Dynamics 365 customers to identify leads and customer tickets directly from digital conversations.
The integration will make it possible for Dynamics 365 customers to access Quiq’s full suite of supported messaging channels, and these include SMS/text, Apple Business Chat, Google Business Messages, WhatsApp, Instagram and more.
Mike Myer, CEO and co-founder of Quiq, said: “Quiq continues to grow and innovate to meet the needs of enterprise-class, consumer-focused businesses. Our integration with Microsoft Dynamics 365 enables brands to leverage their existing investment in Dynamics 365, while reducing costs and increasing customer satisfaction with asynchronous messaging.”
“Brands who use Dynamics 365 now can interact with their customers on all messaging channels, which is a huge win.”
Quiq says their platform records messaging conversations as tickets attached to contacts, giving brands “a 360-degree view of customer activity”.
The integration will also allow brands to keep customer records up-to-date and enable their agents to update customer information in real-time during a conversation.
Shish Shridhar, Global Retail Lead, Microsoft for Startups, said: “Quiq’s integration with Microsoft Customer Experience Platform enables brands worldwide to deploy a customer experience solution they can trust, and easily bring all of their customer conversations across a magnitude of channels without the need for additional tools or the purchase of additional software. We’re happy to welcome Quiq into the growing Dynamics 365 ecosystem.”
In September, Quiq added two features to its conversational AI platform to enhance the quality of customer interactions.
