Why You Still Need Your Agents In a World of GenAI

CX Today's Charlie Mitchell hosts Michelle Couture, Global Product Marketing Lead for Customer Experience at Zoom

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Published: September 30, 2024

Charlie Mitchell

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CX Today’s Charlie Mitchell hosts Michelle Couture, Global Product Marketing Lead for Customer Experience at Zoom.

In this session, we discuss the following:

  • How does Zoom transform the role of AI within the contact center of tomorrow?
  • What will this look like in practice?
  • Practical examples of how AI will support agents and businesses
  • What obstacles will contact centers face on their AI journeys?

Ready for Zoomtopia on the 9th October? If so, register here.

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Artificial IntelligenceCCaaSConversational AIDigital TransformationGenerative AI

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