If you haven’t heard about Krisp’s Live Interpreter solution yet, you’re already behind the curve.
For a full breakdown of the tool and how it works, you can check out CX Today’s earlier article. In a nutshell, the Live Interpreter leverages AI to eliminate language barriers in real time.
This means that it can provide a seamless, bidirectional speech translation that allows contact centers to support multilingual communication without the need for human interpreters.
With 29 default languages, and over 80 more available on demand, Krisp’s tool ensures faster, more efficient interactions; reduced wait times; and fewer misunderstandings.
By integrating AI and real-time speech processing, Krisp enhances agent productivity and customer satisfaction, making it an essential tool for businesses aiming to provide superior, accessible customer service.
For Anthony Canoso, Head of Customer Experience at Krisp, at its core, the solution delivers understanding between two parties:
“In a contact center, the biggest hurdle isn’t just communication – it’s comprehension.
“Whether that’s accent difficulty, language barriers, or background noise, anything that adds friction slows down the experience and increases frustration for everyone involved.”
Addressing this frustration has long been Krisp’s MO.
Alongside the Live Interpreter, the company also offers Accent Conversion, which improves communication in customer interactions by reducing misunderstandings caused by regional accents.
Like Krisp’s interpretation solution, Accent Conversion enhances overall voice clarity and reduces communication breakdowns by making speech more natural and easier to understand in real time.
Both products are supported by another cornerstone of Krisp, the company’s two-way AI-driven background noise and voice cancellation technology.
Again, this tech allows the vendor to remove another area that “adds friction,” as Canoso puts it.
“Instead of investing more in headsets, soundproofing, or white noise machines, our clients are solving those problems at the software level.”
Better for Agents and Customers
While many companies in the contact center space understandably get fixated on the customer, providing a solution that also supports the employee can be a big win-win.
As touched upon above, the beauty of the Live Interpreter is its ability to provide a clear, frictionless sound environment for customers and agents alike.
With contact center agents having to juggle an increasing number of tools and systems, having access to software designed to improve the employee experience without adding complexity or additional tasks to their already demanding role can be truly transformative.
“Our goal is zero-friction UX,” explains Canoso.
“There’s no learning curve, no cumbersome login process. It’s designed to run quietly in the background and integrate seamlessly into the agent’s desktop via a central admin portal. From their perspective, it’s set up and go.”
The benefit is clear: agents can focus on their core task – helping customers – rather than spending time learning and managing new software.
It may sound like a simple enough proposition, but that simplicity can be critical in helping to reduce agent burnout and stress.
Of course, the Live Interpreter’s actual function also plays a significant role by addressing one of the most common pain points for agents: language barriers.
Just like customers, agents often get frustrated when communicating with people who speak different languages, as it can create confusion and reduce the effectiveness of the conversation – ultimately impacting their KPIs and productivity.
By providing real-time language translation, Krisp’s AI-powered solution reduces this complexity, making it easier for agents to manage customer inquiries without stress, hesitation, or friction.
The end result is a more harmonious work environment in which agents feel supported and equipped to handle diverse challenges, improving the quality of customer interactions.
The positive feedback from agents – many of whom report great satisfaction with Krisp’s tech – reflects the impact of these enhancements on employee experience.
According to Canoso, “Agents really appreciate the fact that they don’t have to mess with it [the solution].”
“They don’t have to learn it or put a lot of effort into it. It’s just there, helping them do their jobs efficiently and without the burden of technical challenges.”
What’s Next in Voice AI?
Looking ahead, Canoso details how Krisp is continuing to invest in deeper IVR and CTI integrations.
The aim is to reach a point where language preferences can be detected even earlier in the customer journey, automating selection before the call reaches an agent – eliminating the need for manual input or setup.
The company is also exploring two-way accent localization, a scenario in which agent and customer speech can be dynamically adapted for mutual clarity.
As with the Live Interpreter, it is clear that Krisp will continue to target solutions that deliver for the agent and the customer.
“AI translation is still an emerging space,” says Canoso.
“But what excites us most is how quickly the technology is evolving. We’re not just helping people communicate – we’re fundamentally changing the rhythm and quality of customer service conversations.”
As contact centers strive to provide faster, more empathetic support across language divides, Krisp’s innovations offer a powerful glimpse into what the future of voice AI can look like: frictionless, intuitive, and genuinely human-first – for agents and customers alike.
To find out more about Krisp’s Live Interpreter, you can watch a demo with the company’s CEO, Davit Baghdasaryan, here, as well as listen to more insights from Anthony Canoso here.
For additional information about Krisp’s full suite of AI-powered solutions, visit the website today.
