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CRM
ServiceNow Officially Enters the CRM Market
HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users
Big CX News from Salesforce, Zoom, and Twilio
Salesforce Sprinkles Generative AI Into Its Automation Portfolio
Microsoft Releases New XR Tools for Dynamics 365 Guides
Salesforce Releases New Customer 360 for Health Capabilities
Was Meta’s CRM Mission Always Doomed to Fail?
Contact Center
The State of CX in Manufacturing for 2023
How Will Einstein GPT Improve the Contact Center?
Zendesk Pulls Itself Closer to Amazon Connect
CRM Reviews
NetSuite vs Salesforce: Which Is Best for My Business?
Big CX News from Microsoft, Meta, and Qualtrics
Considering Salesforce for CCaaS? Here’s How to Ease Your Voice Concerns
Microsoft Showcases Copilot. Here’s How It Will Help Gain and Retain Customers
Big CX News from Salesforce, Domo, and Genesys
Meta Plans to Offload Kustomer After Acquiring It for $1BN Last Year
Amazon Connect and Salesforce: Bringing CCaaS and CRM Together
Salesforce Teases “The World’s First Generative AI for CRM”
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Will CRM Systems Replace Contact Center Platforms?
Stay on the Cutting Edge with the CX Today Newsletter
Event News
CX Awards 2023 Winners 🏆
How Review Management Impacts Customer Experience
Zendesk vs HubSpot: Battle of the SaaS Giants
