Home → Customer Analytics & Intelligence
AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Customer Analytics & Intelligence
Salesforce Introduces a Conversational Intelligence Solution for Service Cloud
RingCentral MVP Rebrands as Employee Experience Platform ‘RingEX’
Uniphore Upgrades Its GenAI-Powered Analytics Solution, Targets Contact Center Data Failings
Conversational Intelligence: Use Cases, Success Stories, & Predictions
Cisco Completes $28BN Splunk Acquisition Following EU Antitrust Approval
Twilio Refuses to Sell Segment, Appoints New President to Oversee the Business
Customer Data Concerns and CC Investment – Will a Possible TikTok Ban Impact CX?
Zendesk to Acquire Service Automation Provider Ultimate
Your Guide to Comparing Conversational Intelligence Software
Dubber Suspends CEO Over “Missing” $26.6MN
Gartner Magic Quadrant for Customer Data Platforms 2024
Court Orders Air Canada to Pay Out for Chatbot’s Bad Advice
The Latest BIG News from Cisco, Twilio, HubSpot, AWS, & Vonage
Vonage, AWS Unite to Protect Businesses from Fraud
Twilio Takes a $286MN Hit on Segment, Reviews Its Future
The Best Customer Experience Analytics Tools for 2024
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
