Home → Customer Analytics & Intelligence
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
How Tui Transformed Customer Experience with Connected Data
Customer Analytics & Intelligence
When Reality Fails to Meet Expectation: Sprinklr Study Uncovers Huge CX Flaw
Oracle Releases $1.5bn AI Data Platform to Help Bridge the Gap Between GenAI & Enterprise Data
Contact Center & Omnichannel
Why Outdated WEM Practices Are Holding Back Your Contact Center
Why Omni-Data Is More Than Just the Next Contact Center Buzzword
Do I Want a Chatbot, an AI Chatbot… or a Robot Colleague?
Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028
Yellow.ai’s Own Chatbot Got Tricked Into Generating Malicious Code, Reports
Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition
CRM & Customer Data Management
Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”
Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
From Threat to Teammate: How AI is Winning Agent Trust
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
