Home → Customer Analytics & Intelligence
AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Customer Analytics & Intelligence
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
From Threat to Teammate: How AI is Winning Agent Trust
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
AI That Actually Works: Lessons from Two Contact Centers Winning with Tech
Beyond the Hype: How Practical AI Drives Real ROI in the Contact Center
When AI Sounds Human: What It Means for the Future of Customer Service
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
OpenAI’s Latest Moves Put Many Voice AI Startups on Notice
How Government Agencies Can Balance AI Innovation with Security and Trust
Big CX News from Verint, Accenture, Google & Avaya
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
Are We Entering a New, AI-Powered Contact Center Era?
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
AI’s New Role: From Job Threat to Agent Co-Pilot
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
Why Government Contact Centers Are Embracing AI – And What Comes Next
