Home → Customer Analytics & Intelligence
Contact Center & Omnichannel
Why Outdated WEM Practices Are Holding Back Your Contact Center
Why Omni-Data Is More Than Just the Next Contact Center Buzzword
Big CX News from NiCE, OpenAI, Five9, & Microsoft
Your Next Customers Will Be AI. Are You Ready?
Verizon Vows to Set “a New Standard” for Customer Service, Sets Out Its Plan
Customer Analytics & Intelligence
“Totally, Totally Gone”: OpenAI CEO Sam Altman Predicts the End of Human Customer Service
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2025: The Rundown
NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience
The Top Data Analytics Service Providers Powering Smart CX
Big CX News from SAP, ServiceNow, OpenAI & Zoom
What Is Conversation Intelligence Software? A Strategic Guide for Modern Enterprises
NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”
The Best Conversational AI Solutions for the Enterprise: Market Leading Vendors
CRM & Customer Data Management
Is Salesforce the CRM Villain of 2025?
What is a Customer Data Platform: The Ultimate CDP Software Guide
OpenAI’s New ChatGPT agent Will Find, Communicate with, and Buy from Businesses
Top Conversational Intelligence Vendors: AI-Driven Insights for Smarter Enterprises
What Is Voice of the Customer? How to Operationalize Feedback Across the Enterprise
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
Why Government Contact Centers Are Embracing AI – And What Comes Next
