Home → Customer Analytics & Intelligence
AI & Automation in CX
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’
Customer Analytics & Intelligence
CallMiner Launches New Conversation Analytics Solution
7 Text Analytics Tools to Boost Your Company Data Offering
Automating Agent Performance Management
Voxprotocol Announces Strategic Partnership with Cashew.ai
Zoom Adds Sensory Speech Recognition
Qlik Named a Finalist of 2021 Microsoft Analytics Partner of the Year Award
WellSaid Labs Closes $10M Round
Yellowfin Introduces World’s First Data Storytelling Feed
Gousto Chooses Sisense to Boost its Data Capabilities
Text IQ Acquired by Relativity
Domo Named an Overall Leader in BI
Sisense Awarded for Analytics by Ventana Research
CWSI Partners Up With Dubber
OpenText Announces Expanded SAP Solutions Availability
Nomadix Acquires Voice Tech Firm Angie Hospitality
Zoom Acquires German Speech Translation Startup KITES
Talkdesk Takes the Gloves Off: How Commerce Orchestration Is Fixing Broken Retail CX
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
