Home → Customer Analytics & Intelligence
Contact Center & Omnichannel
Why Outdated WEM Practices Are Holding Back Your Contact Center
Why Omni-Data Is More Than Just the Next Contact Center Buzzword
CRM & Customer Data Management
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Customer Analytics & Intelligence
Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load
Can You Distinguish Between This AI Voice Agent and a Real Person?
Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition
Why Does Traditional CCaaS Pricing Need to Evolve?
10 Agentic AI Use Cases for Contact Centers
The Microsoft Layoffs: What Aren’t They Telling Us About AI?
What’s New in Digital Experience Platforms, and What’s Coming?
10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & More
Not ‘One and Done’: CX Needs Flexible, Future-Proof AI
Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2025: The Rundown
NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents
Big CX News from Microsoft, Google, Salesforce, & Zendesk
Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
AI’s New Role: From Job Threat to Agent Co-Pilot
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
Why Government Contact Centers Are Embracing AI – And What Comes Next
