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Contact Center
Why Outdated WEM Practices Are Holding Back Your Contact Center
Why Omni-Data Is More Than Just the Next Contact Center Buzzword
Customer Data Platform
Pega Launches Customer Engagement Blueprint to Optimize AI-Powered Personalization
Twilio Closes Its Largest Segment Deal Ever
Twilio’s Pivot from the Swiss Army Knife of CX to a More Cohesive Platform Is Working
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2024: The Rundown
CRM
What Is Agentforce, and How Does It Work? The Ultimate Guide
What Is Microsoft Copilot Studio, and How Can I Create a Custom Agent?
NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown
15 Customer Experience Technology Predictions for 2025
Microsoft CEO: AI Agents Will Transform SaaS as We Know It
Twilio Advances Its Voice AI with Conversation Relay, Releases Studio 2.0 In Beta
The Microsoft Copilot of Today vs. Tomorrow: Don’t Write It Off Just Yet
Microsoft Scraps Viva Goals, Gives Customers a Year to Move Off the App
Twilio Segment Extends Its Linked Audiences Capability Across Amazon Redshift
Customer Data Platforms: Next-Gen Features, Trends, & Providers
The Latest BIG News from Salesforce, Zoom, Twilio, & IBM
IBM Introduces an Orchestration Tool to “Supervise” AI Agents
Voice 2.0 and the Rise of Intelligent Voice in CX
CX TV
Assessing the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
