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Customer Data Platform
Transitioning to a Dynamic Data Hub: The Future of CX
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
Puzzel Agrees to Acquire AI Insights Specialist Capturi
Contact Center
AWS Revamps Amazon Q in Connect, Offers More Personalized Agent Assistance
The Forrester Wave for Customer Data Platforms 2024: Top Takeaways
SAP’s $1.5BN Acquisition of WalkMe: 3 Hot Takes
Twilio Taps OpenAI’s Realtime API, Expands Its Conversational AI Capabilities
Salesforce Agrees a $430MN Deal for Zoomin, the Knowledge Unification Company
Update! The Leak of 12,000 Call Records Is Not a Breach, Claims Twilio
Vonage and SAP Co-Create ‘Next-Gen’ Enterprise Apps
Avaya Launches Experience Platform Public Cloud in India
Dubber Appoints New CEO Following Financial Scandal
Dubber Assures Investors the Business Is Stable After Temporarily Ceasing Trading
Cisco to Acquire Robust Intelligence, the AI-Focused Security Startup
Why Enhancing Reporting Skills is Crucial for Better Customer Experience Insights: 10 Reasons
Twilio Sued for Allegedly Collecting Customer Data Without Consent
NICE Actimize Launches SURVEIL-X Behaviour to Monitor Employee Conduct
Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia
Voice 2.0 and the Rise of Intelligent Voice in CX
CX TV
Assessing the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
