Finding the right customer experience event to attend in a jam-packed event circuit can be challenging.
Luckily, CX Today’s All-Stars have hand-picked a collection of their favorite go-to conferences worldwide, making that task a little less tricky.
Here are 20 go-to events that they have hand-picked.
1. CCW 2025
February 24 – 27, 2025 – Berlin, Germany (Also online)
Held in Berlin, Germany, the CCW Conference aims to help businesses reimagine how they communicate with customers.
Over 40 speakers will present industry trends, including CX leads from Coca-Cola, HelloFresh, IKEA, and various other prominent global brands.
The event also promises to introduce attendees to new working models, CX design concepts, and AI innovations over two conference days, as well as an innovation day and an inspiration day.
2. Mobile World Congress
March 3 – 6, 2025 – Barcelona, Spain
The Mobile World Congress (MWC) brings together senior leaders from worldwide organizations and pioneering tech providers to discuss and shape the future of technology.
MWC Barcelona is the hub for new ideas, startups, policy discussions, and global change, focusing on advancing connectivity and driving sustainable progress.
3. Cavell Summit Europe
March 12, 2025 – London, UK
Returning for its 10th anniversary, the Cavell Summit is a leading event for tech providers looking to stay ahead in the European enterprise communications market.
At the event, Cavell’s analysts & Co. will share how vendors can create new value, drive go-to-market success, and ensure a killer customer experience of their own.
While the event typically focuses on unified communications, Cavell’s new CX Summit will launch in the afternoon, covering all the above and more.
4. Enterprise Connect 2025
March 17- 20, 2025 – Orlando, FL, US
Enterprise Connect is a hallmark North American communications, collaboration, and CX conference and expo.
The event brings together over 5,000 like-minded peers who are building frameworks for CX, AI, and communication strategies that drive “real results”.
In 2025, Enterprise will celebrate its 35th birthday, welcoming IT decision makers, contact center practitioners, and “everyone in between”.
5. Customer Contact Week 2025
June 09 – 12, 2025 – Las Vegas, US
CCW provides in-depth sessions, networking opportunities, and hands-on workshops focused on AI, automation, and customer experience (CX) strategies.
With over 8,000 attendees, the event is a platform for discovering cutting-edge technologies, sharing industry insights, and creating valuable partnerships.
Moreover, the event has a reputation for pulling in expert practitioners across various industries, giving unfiltered takes on the CX industry’s direction.
6. ICMI Contact Center Expo 2025
October 27 – 30, 2025 – Orlando, USA
The ICMI Contact Center Expo is another staple event for contact center professionals, offering expert insights into industry trends and CX strategies.
The event includes workshops, virtual site tours of innovative contact centers, and an expo showcasing the latest industry technologies.
With many keynotes, networking opportunities, and training courses, the expo provides actionable takeaways by developing an event format that’s unusually intimate for such a large tradeshow.
7. Channel Partners Conference & Expo 2025
March 24 – 27, 2025 – Las Vegas, US
The Channel Partners Conference & Expo claims to be the world’s largest event for IT and telecom professionals, focusing on the latest innovations in the channel ecosystem.
Participants can engage with over 300 exhibitors, attend specialized events like the MSP Summit, and unpack new customer success strategies in the evolving tech landscape.
8. Forrester CX Summit EMEA
June 2-4, 2025 – London, UK (and Online)
At CX Summit 2025, various customer-facing function leaders unite to mull over the future of customer experience.
As they do so, industry thought leaders share fresh insights and approaches that promise to optimize customer relationships.
The event’s key theme is learning how divergent strategies can intertwine with current and emerging technologies to forge narratives that capture customers with the right balance of precision and empathy.
9. Call and Contact Center Expo
November 19 – 20, 2025 – London, UK
The Contact Center Expo showcases the latest and most effective technologies, strategies, and advancements for call and contact center professionals.
Primarily, it caters to those in leadership roles, general management, customer experience, learning and development, IT, and operations who want to transform customer engagement.
The event promises a unique educational program with expert seminars, panel debates, and live demos of the latest technology alongside a diverse mix of speakers.
10. Gitex Global 2025
October 13 – 17, 2025 – Dubai, UAE
Gitex Global 2025 brings together industry leaders, innovators, and professionals to explore the latest advancements in technology and digital transformation.
At the event, delegates can explore the latest innovations in AI, cybersecurity, cloud computing, and more, showcased by over 5,000 exhibitors from 170 countries.
11. The Digital Transformation Expo (DTX)
April 2-3, 2025 – Manchester, UK
DTX Manchester brings together innovation teams from all sectors to “solve tomorrow’s questions today”.
Discussions and networking center around this year’s theme: innovation with integrity, driving value, and delivering purpose.
As the anchor event of Manchester Tech Week, DTX remains the largest gathering of IT and digital professionals in North England. It shares insights on how organizations can embed innovation securely.
12. Dreamforce 2025
October 14 – 16, 2025 – California, US (Also online)
Dreamforce is Salesforce’s flagship event, unifying a global community of innovators, leaders, and technology enthusiasts.
Held annually, it features keynotes, networking opportunities, and sessions on cutting-edge topics like AI, cloud computing, and CRM.
Dreamforce is renowned for showcasing Salesforce’s latest innovations. For instance, in 2024, the CRM leader leveraged the platform for launching “Agentforce.”
Finally, the even highlights how businesses can leverage Salesforce technologies to drive growth, customer success, and productivity.
13. AWS re:Invent
December 1 – 5, 2025 – Las Vegas, US
re:Invent is AWS’s premier learning conference, bringing together worldwide cloud computing professionals and showcasing the cloud giant’s latest innovations.
The event offers keynote presentations, 2,000+ technical sessions, training and certification opportunities, and an Expo.
It also features networking events and after-hours activities, such as re:Play.
AWS re:Invent is ideal for anyone looking to deepen their cloud computing expertise and stay up-to-date with AWS innovations.
14. Google Cloud NEXT
April 9–11, 2025 – Las Vegas, US
Google Cloud Next 2025 is an annual event hosted by Google to showcase the latest advancements in its cloud technology.
The event features sessions on cloud infrastructure, AI, security, and other cutting-edge topics.
Additionally, it includes networking opportunities, hands-on workshops, and insights into how Google Cloud helps businesses scale and innovate in a fast-evolving digital world.
15. Comms vNext 2025
April 25-16, 2025 – Colorado, US
In Denver, a city known for its innovation and tech-friendly environment, Comms vNext promises a unique platform for deep dives into Microsoft’s unified communications, collaborations, and cloud-based solutions.
The event’s agenda encompasses a tapestry of sessions, workshops, and interactive discussions, providing attendees with insights into transformative technologies shaping the future of communication.
16. Customer Service & Experience West 2025
April 29 – 30, 2025 – San Diego, US
Organized by Reuters Events, the Customer Service & Experience West 2025 conference aims to address the challenges organizations face in delivering exceptional customer experiences.
In doing so, the event covers many facets of service, from inter-departmental collaboration to the integration of AI into customer operations.
As expected from any customer experience event in 2025, the latter will be a significant focus as companies consider how to balance automation with human interaction and leverage customer feedback to drive improvement.
17. Genesys Xperience 2025
September 8 – 10, 2025 – Tennessee, US
Genesys Xperience 2025 takes place in Nashville, with the Gartner Magic Quadrant for CCaaS leader taking its customers – and prospective customers – through how to leverage its platform to advance customer experiences.
From breakout sessions to hands-on workshops, delegates exchange best practices to gain insights to build a competitive advantage through customer experience.
18. 8×8 CX Tour
March 20, 2025 – Manchester, UK
Join 8×8 in March for an exclusive event designed to transform attendees’ customer-facing communications.
This event marks Joel Neeb’s first public speaking engagement as CTO, offering a unique opportunity to hear his vision for the future of CX and unpack the innovations shaping the industry.
19. Avaya ENGAGE 2025
May 13 – 15, 2025 – Las Vegas, US
Despite the global layoffs and minimum-seat threshold, Avaya remains a stalwart provider of customer experience tech.
At ENGAGE 2025, it will take its enterprise customers through how they can reimagine their contact center operations with Avaya’s portfolio and partners’ AI.
Indeed, alongside informative sessions, attendees can explore the latest solutions from Avaya and its partners in the bustling expo hall.
20. InfoComm 2025
June 07 – 13, 2025 – Orlando, USA
InfoComm 25 celebrates the convergence of audiovisual (AV) and integrated experience technologies.
In doing so, it brings together professionals from across the globe, spanning industries such as pro AV, unified communications, and collaboration, to explore the latest innovations in information communication technology.
As such, InfoComm provides a more immersive CX show with cutting-edge displays and elaborate tech showcases.
Join Our Growing Community of CX All-Stars
So there it is – an extensive, but not exclusive – list of the top-tier conferences and expos on the event circuit, as recommended by CX Today’s All-Stars.
Amongst the All-Stars are numerous leaders of CX teams, consultants, analysts, and tech pros.
As part of one community, they help contribute first-hand content, ensuring CX Today becomes a trusted source of customer experience news, insights, and guidance.
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