With the 2025 edition of the CX Awards just around the corner, entries are flying in from across the CX space.
Back and bigger than ever, the extended categories are a testament to the broad customer experience market.
Yet, across that market, AI is transforming buyer expectations and driving innovation.
The CX Awards 2025 celebrate the most exceptional of these innovations while shining a light on impressive CX deployments and partnerships.
But for those who have yet to experience the CX Awards, you might be wondering: why should I bother?
Let’s consider that, after a quick rundown of what to expect from the CX Awards 2025.
What Are the CX Awards 2025?
The CX Awards are a yearly celebration of tech excellence in customer experience.
Built on the successful framework of other online events hosted by our parent company, Today Digital, these awards follow a proven structure that ensures global accessibility, eliminating the hassle and expense of travel.
Most importantly, the event provides CX innovators and pioneers a platform to showcase their leading products and services to the CX Today community.
Why Enter the CX Awards 2025?
Each year, CX tech leaders and visionaries put forward their applications for a prestigious CX Award, evaluated by a team of experts and judges.
Why do they participate? Simply put, it’s an excellent opportunity to gain recognition, elevate brand visibility, and demonstrate value to their target audience.
But that’s not all, there are plenty of additional reasons why applicants are eager to take part in the CX Awards.
Here are just a few highlights:
- Global Reach: CX Today connects with a vast, international audience of consumers and business buyers in the CX space. By entering, you position your brand at the forefront of a global community alongside industry-leading vendors.
- Simplicity: Participating in the CX Awards is straightforward and hassle-free. With a digital awards ceremony, there are no costly travel commitments, and the competition is open to companies worldwide.
- Credibility: Winning an award enhances your company’s reputation. CX Awards winners can showcase their expertise to key stakeholders, whether they’re engaging new customers, partners, or investors.
- Exposure: We spotlight every CX Award winner to our extensive community, amplifying your promotional strategy and helping you uncover new opportunities.
- Fairness: Our independent panel of judges is carefully chosen based on their expertise in the CX industry. Every submission is evaluated with objectivity, ensuring all participants have an equal opportunity to win.
What Category Best Suits Me?
Simple answer: there’s a category for everyone in this year’s iteration of the CX awards.
This year, we have expanded the categories to celebrate innovation across the broad CX space.
This year’s categories include:
- Best Enterprise Contact Center Platform
- Best Mid-Market Contact Center Platform
- Best CRM Solution
- Best Workforce Engagement Management (WEM) Platform
- New: Best Voice of the Customer (VoC) Solution
- New: Best Customer Data Platform (CDP)
- Best Conversational Intelligence Solution
- Best Conversational AI Platform
- Best Customer Service BPO
- Best CPaaS Platform
- New: Best Employee Experience Innovation
- New: Best Customer Experience Partnership
- Best Use of AI
- New: Best CX Deployment
- Most Innovative Product
- Best Overall CX Solution
Sounds Good, How Do I Enter?
Step One
The easiest step of all – download the entry form.
Step Two
Complete your entry, sharing your story. Why are you submitting? What’s the vision behind your entry? And how are you improving customer experiences?
Feel free to express how you differentiated, innovated, and executed your idea. The more ‘outside the box’ the better!
Step Three
Simply submit the application with a small fee.
When Is the Deadline?
Prospective entrants need not worry. There is plenty of time to submit their entries, with the application deadline being Friday, May 23, 2025.
Soon after, we will reveal the finalists and winners, who will not just secure a sparkling trophy but have their stories celebrated across the publication.
