Reputation has announced the appointment of Dave Mingle as vice president of customer experience. In this role, Mingle will lead the global leader in reputation experience management’s customer experience practice across the globe and will also serve on the company’s executive team. Mingle’s appointment is in direct response to Reputation’s customers, who increasingly look to Reputation to be their single source of truth and action for managing the end-to-end experience of their customers.
Jason Grier, chief customer officer at Reputation, said: “I am thrilled to welcome Dave Mingle to the Reputation team.
“His experience building and operationalizing world-class customer experience programs will help us continue to excel in the enterprise CX space. With Dave on our team, we are well on our way to crafting a built to last company in the customer experience market.”
Mingle brings to Reputation more than 30 years of expertise and success leading customer experience (CX) strategy and operations for some of the most recognisable enterprise technology and global automotive OEM brands in the world.
His appointment is the latest nod to Reputation’s strengthening position in the experience management market with its Reputation Experience Management (RXM) Platform solution. Today, customers expect world-class engagement experiences with brands, and those experiences — good or bad — are broadcast on social media for the world to see.
With their reputations on the line and an imperative to shape and influence the customer experience, brands have increasingly turned to technology like Reputation’s RXM Platform to help. In fact, the company is seeing significant growth in its customer base, making Mingle’s extra muscle and industry expertise a welcome and timely addition.
Before joining Reputation, Mingle worked in various leadership roles for General Motors, Nissan and Chrome Systems.
